City Manager - Aparthotel/Furnished Apartment Rental - Location: Antwerp

Full-time WE ARE LOOKING FOR A dynamic and results-driven City Manager to lead and oversee operations for our aparthotel and furnished apartment rental business on a city level. This role requires a strategic thinker with excellent leadership skills, a passion for hospitality, and the ability to manage day-to-day operations while driving growth and ensuring an exceptional guest experience. YOU WILL

Operational Management

• Oversee the day-to-day operations of all aparthotel and furnished apartment properties within the city, ensuring high-quality standards in cleanliness, maintenance, and guest satisfaction.
• Managing maintenance teams and housekeeping personnel. Internal and outsourced.
• Monitor inventory, property availability, and booking systems to optimize occupancy and revenue.
• Ensure compliance with local regulations, safety standards, and company policies.

Team Leadership

• Recruit, train, and develop a high-performing team, fostering a culture of collaboration and accountability.
• Conduct regular team meetings to communicate goals, review performance metrics, and address operational challenges.
• Provide ongoing coaching and performance feedback to ensure team excellence.

Guest Experience

• Lead initiatives to enhance guest satisfaction, addressing feedback and resolving escalated issues in a timely and professional manner.
• Monitor online reviews and ratings, implementing improvements based on guest feedback.
• Create personalized experiences for long-term and short-term guests to build loyalty and drive repeat business.

Financial Management

• Develop and manage budgets for city operations, ensuring cost control and achieving revenue targets.
• Monitor financial performance, including revenue, occupancy rates, and operational expenses.
• Collaborate with the central revenue management team to implement dynamic pricing strategies.

Business Development

• Identify growth opportunities within the city, including new property acquisitions, partnerships, or market trends.
• Build relationships with local stakeholders, such as property owners, service providers, and community organizations.
• Analyze local market trends to remain competitive and anticipate customer needs.

Reporting & Analytics

• Prepare regular reports on operational performance, financial metrics, and guest satisfaction.
• Use data analytics to make informed decisions and implement improvements.
• Present findings and recommendations to senior management.

The City Manager will collaborate with the central group services in terms of Accounting, HR, Sales & Marketing, Maintenance and Revenue Management.

He/she will report to the Managing Director and Operations Director. WE OFFER

• Gross salary based on experience and knowledge.
• Extra-legal benefits.
• Participation in a bonus plan.
• Opportunities for development and training.
• Career growth possibilities within the company.

WE REQUIRE

• You speak English, which is a must; Dutch and French are a great advantage.
• Degree in Hotel Management, Facility Management or a similar field.
• A few years of experience in hotel business.
• Strong communication skills.
• Financial insight.
• Organizational talent, able to maintain an overview.
• Responsible, dynamic, and capable of finding ad-hoc solutions.
• Flexible mindset and willing to step in during evenings and weekends, either on-site or on standby.

To apply, send your CV and a short cover letter explaining how you would fit in our team. Send it to jobs@smartflats.be mentioning the position you apply for in the object of the email. Looking forward to meet you!