Innova - Process Analyst (Contact Centre & Back Office Processes) at Innova

Job Description:

Latest job information from Innova for the position of Innova - Process Analyst (Contact Centre & Back Office Processes). If the Innova - Process Analyst (Contact Centre & Back Office Processes) vacancy in Brussels matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

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Process Analyst - servicing transformation project A major Servicing Transformation Program is underway to enhance efficiency for employees and customers, increase customer self-service, and build future-proof operations. The program impacts Operations and Contact Centres and spans multiple Business and IT initiatives. We are looking for an experienced Process Analyst to support a large-scale Service Centre reorganization project, focused on redesigning team structures and improving organizational effectiveness. role purpose As a Process Analyst, you will: Assess current processes across the Contact Centre, Middle Office, and Back Office Identify activities directly linked to client interaction Recommend a new team structure aligned with target activities, required skills, and operational needs

Job Info:

• Company: Innova
• Position: Innova - Process Analyst (Contact Centre & Back Office Processes)
• Work Location: Brussels
• Country: BE

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