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Senior Workforce Manager at Redion

Functie Senior Workforce Manager
Geplaatst 20 Jul 2026
Verlopen 19 Aug 2026
Bedrijf Redion
Locatie Brussels | BE
Dienstverband Full Time

Functieomschrijving:

Laatste vacature-informatie van Redion voor de functie van Senior Workforce Manager. If the Senior Workforce Manager vacature in Brussels overeenkomt met jouw kwalificaties, stuur dan je meest recente sollicitatie of CV rechtstreeks via het bijgewerkte Jobkos vacatureportaal.

Houd er rekening mee dat solliciteren niet altijd eenvoudig is, aangezien kandidaten aan bepaalde eisen van het bedrijf moeten voldoen. We hopen dat de kans bij Redion voor de functie van Senior Workforce Manager hieronder matcht met jouw profiel.

Founded in 1963, Europ Assistance—the inventor of assistance—has been supporting customers for over sixty years. Today, Generali Employee Benefits is part of that story.

Together, we are Redion: one global care partner supporting people and organizations in more than 190 countries through a trusted network of providers and assistance centres.

Our mission is simple: one name, one purpose, one team.

Redion Northern Europe is a Business Unit covering Oostenrijk, België, Duitsland, Luxemburg, the Nederland and Zwitserland.

Working at Redion means being part of a dynamic, international environment where innovation, operational excellence and people development are key drivers of our success.

Functieomschrijving

As a Senior Workforce Manager, you are responsible for leading and further developing Workforce Management across the Northern Europe region. You ensure the right balance between operational performance, customer experience and efficient resource alLocatie.

Your key responsibilities include:

  • Leading forecasting, capacity planning and workforce modelling for short-, medium- and long-term business needs
  • Translating business objectives into workforce requirements and staffing strategies
  • Anticipating workforce risks, operational impacts and capacity constraints, and providing actionable recommendations
  • Establishing and continuously improving Workforce Management frameworks, standards and governance
  • Optimizing staffing levels, scheduling and workforce alLocatie to meet service and productivity targets
  • Monitoring workforce performance and driving continuous improvement initiatives
  • Developing reporting, dashboards and workforce analytics to support decision-making
  • Leading, coaching and developing the Workforce Management team
  • Acting as a strategic partner to Operations, HR, Finance, IT and business stakeholders
  • Driving transformation, automation and adoption of Workforce Management best practices
Profiel
  • Strong expertise in Workforce Management
  • Excellent forecasting and capacity planning capabilities
  • Strong analytical and problem-solving skills
  • Ability to anticipate risks and translate data into insights
  • Strategic thinker with strong operational execution skills
  • Excellent communication and stakeholder management abilities
  • Proactive, solution-oriented and data-driven mindset
  • Strong ownership, accountability and decision-making skills
  • Proven leadership and coaching capabilities
  • Ability to manage complexity in a multi-Land environment

Languages

  • English (C1)
  • French and/or Dutch required
  • German is a plus
Training and experience
  • Minimum 5 years of experience in Workforce Management
  • Proven experience in forecasting, workforce planning, scheduling and capacity management
  • Experience in a call center, assistance or customer operations environment is strongly preferred
  • Experience in leading and developing teams
  • Strong knowledge of Workforce Management methodologies and tools
  • Knowledge of Verint is an asset
  • Experience in a multi-site and/or international environment is an advantage
Aanbod
  • A dynamic, international and forward-looking work environment
  • A Bedrijf culture based on our CARE values: caring, collaborative, flexible, reliable and expert
  • Opportunities for professional development and career growth
  • The chance to drive transformation and make a real impact in a global organization
  • Possibility to work remotely up to 50% of your working time, with free internet access.
  • An attractive salary package, including the following benefits:
    • Meal vouchers
    • Group insurance and hospitalization insurance
    • Reimbursement of public transportation costs

OUR COMMITMENT TO DIVERSITY AND INCLUSION

At Redion, we consider diversity to be a strength. We foster an inclusive environment where everyone can thrive and be recognized for their skills and contributions.

We encourage applications from all qualified candidates, regardless of origin, nationality, gender, age, disability, religion, sexual orientation, or any other characteristic protected by law.

Job Info:

  • Bedrijf: Redion
  • Functie: Senior Workforce Manager
  • Werkplek: Brussels
  • Land: BE

Hoe te solliciteren:

Na het lezen en begrijpen van de criteria en minimale kwalificatie-eisen uitgelegd in de vacature-informatie Senior Workforce Manager at the office Brussels hierboven, voltooi onmiddellijk de sollicitatieformulieren zoals een sollicitatiebrief, CV, kopie van diploma, cijferlijst en andere bijlagen. Verstuur via de link 'Volgende Pagina' hieronder.

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