Operations & Customer Care Expert-Start jouw carrière in Lissabon at Cross Border Talents

Job Description:

Latest job information from Cross Border Talents for the position of Operations & Customer Care Expert-Start jouw carrière in Lissabon. If the Operations & Customer Care Expert-Start jouw carrière in Lissabon vacancy in Gent matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Cross Border Talents for the position of Operations & Customer Care Expert-Start jouw carrière in Lissabon below matches your qualifications.

Ben jij vloeiend in Nederlands en heb je een passie voor klantenservice? Wil je werken in een internationale omgeving onder de zon van Portugal? Dan is deze rol iets voor jou

Functieomschrijving

Als Operations Customer Expert ondersteun je Nederlandse klanten via verschillende communicatiekanalen en zorg je voor een uitstekende klantervaring. Je werkt in een multicultureel team en draagt bij aan het optimaliseren van interne processen.

Wat ga je doen?

• Klantvragen beantwoorden via e-mail, chat, telefoon en online formulieren
• Backoffice-taken uitvoeren en indien nodig outbound gesprekken voeren
• Productinformatie delen, klantfeedback verzamelen en klanttevredenheid bevorderen
• Klantgegevens zorgvuldig beheren in het CRM-systeem
• KPIs, targets en deadlines behalen
• Complexe dossiers doorzetten naar gespecialiseerde teams
• Actief meedenken over procesverbeteringen

Wie zoeken wij?

• Jij spreekt vloeiend Nederlands
• Je hebt een goede beheersing van Engels
• Je bent klantgericht, communicatief sterk en oplossingsgericht
• Je kunt goed omgaan met shifts en werkt graag in een multicultureel team
• Een EU-paspoort of geldige werkvergunning voor Portugal
• Ervaring in klantenservice is een plus, maar geen vereiste

Waarom deze kans?

Leef en werk in Lissabon Bouw een internationale carrière Werk in een van Europa's snelst groeiende servicecentra Sluit je aan bij een multicultureel team met doorgroeimogelijkheden

Klaar voor de volgende stap?

Solliciteer nu en start jouw avontuur in Portugal

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Cross Border Talens is looking for C2+ Dutch speakers to join our client's team as Operations Customer Expert to support customers across the Dutch market. In this role, you will be part of a dynamic customer service department, ensuring an excellent service experience and contributing to the continuous improvement of internal processes. This position is ideal for individuals who enjoy helping customers, working with digital tools, and operating in an international, fast-paced environment.

Location: Lisbon, Portugal

Employment Type: Full-time Sector: International Customer Operations / Service & Support

Key Responsibilities:

As an Operations Customer Expert, your tasks will include (but are not limited to):

Customer Support & Communication:

• Acknowledge and respond to customer inquiries via email, chat, phone, and online forms.
• Handle back-office tasks that may require outbound customer contact.
• Make outbound calls to promote products, ensure customer success, gather feedback, or support strategic initiatives.

Operational & Administrative Tasks:

• Maintain accurate customer records using the internal CRM system.
• Deliver consistently on objectives, KPIs, and deadlines set by management.
• Provide updates on your daily activities and flag issues or bottlenecks when needed.
• Escalate more complex cases to specialized internal teams.
• Share suggestions that help improve internal processes and customer experience.

Please note that tasks may evolve depending on operational needs.

Training Program

Intensive training is provided to ensure your success in the role.

Training Details

• Duration: 10 working days
• Schedule: 8 hours per day
• Content includes:
  • Integration into the team
  • Tools and software training
  • In-depth knowledge of the clients product and services
  • Customer communication and service techniques (phone, email, chat)
  • On-the-job practice with guided coaching

Working Hours

• 40 hours per week
• Rotational schedule: Monday to Sunday
• Shifts between 07:00 and 17:00
• 1-hour lunch break
• Portuguese public holidays apply (working on a holiday grants a compensatory day off).

Work Location

This role is based in a modern corporate office in Lisbon, near major public transportation routes (metro, train, and bus).

Profile Requirements:

• Fluent Dutch speaker (C2 and higher), in speaking and writing
• Good command of English (for internal communication)
• Strong communication and problem-solving skills
• Motivated, positive, and customer-service oriented
• Comfortable with rotational shifts
• EU citizenship or valid work permit for Portugal
• Previous customer service experience is a plus but not required

How to Apply:

If you are customer-focused, passionate about helping people, and eager to grow within an international environment, we would love to hear from you. Apply today by sending your updated CV in English

Job Info:

• Company: Cross Border Talents
• Position: Operations & Customer Care Expert-Start jouw carrière in Lissabon
• Work Location: Gent
• Country: BE

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Operations & Customer Care Expert-Start jouw carrière in Lissabon at the office Gent above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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